The SMS Inbox component allows users to see messages from all of the leads and contacts that they own. Instead of visiting a contact or lead.
Frequently Asked QuestionsWhere do our leads come from?Our leads come from Internet-savy home buyers across the nation. We place ads in newspapers, websites, and search engines nationwide, reaching out to home buyers or sellers who are in need of a Real Estate Agent. Currently our buyer leads are generated via Google, Yahoo and Bing search on the sites:. Our seller leads via Google, Yahoo, and Bing on the site:How much do they cost?We are offering our leads at a tremendous discount to what you would pay from the large retailers. We offer our leads straight from the website to your inbox for $25/lead.
Compare this to other lead retailers selling them for $50/lead or more. The best part is you only buy it if you want it.What is our unique opt-in distribution network?When a Real Estate Agent opts in to receive notification of a new lead that matches their chosen radius of their target zip code(s), we send an email preview of the lead to all the Agents on the list in that area. If you are interested in purchasing the lead, act quickly because the lead will be sold exclusively to the first Agent who completes checkout through PayPal and is a first come first served system.Are there any upfront costs?Absolutely not! You only pay for leads that you are interested in once you have opted in and are receiving the real time notifications to your inbox.Are there any recurring costs?Absolutely not! There is no monthly maintenance fee, and you can opt out of the list at any time.How do I stop receiving notifications?Simply opt-out of the distribution network by clicking the 'Opt-Out' link at the bottom of the notification email.How do I buy a lead that I have been sent?Just click on the link in the notification email and you will be brought directly to your personalized lead management page.
Here you will be able to preview, purchase, and manage your leads. We will also send you an email with the full contact info of the lead you purchased. We have partnered with PayPal who handles the credit card sales for our service, keeping your information secure.What does a lead preview look like?What does a lead with full contact info look like?Do you offer any guarantees?With InboxRealEstateLeads.com, you will never pay for a disconnected phone number or for getting the wrong person - Guaranteed! In the rare event that you do need to return a lead, you must do so within 48 hours of your purchase, and it MUST be requested through your lead management page with a reasonable explanation. Our average rate of contactable leads is more than 60%, but we will replace bad leads even if an agent's rate will be as low as 12.5%. Unfortunately we cannot replace a single lead more than 8 times.We are committed to providing you with the correct contact information of people who are actively searching for a home to buy or sell.
Our guarantee only covers bad contact information, and we do not guarantee that every lead will turn into a sale or listing.How can I find out how many leads are in my area?Opt-in to the list and see how many you get. For the major metropolitan areas, you can expect 1-5 leads/day for your review. In more rural areas, you may not see any leads for weeks on end, but if you are opted in, you will have the opportunity to act when one does come in!How many times do you sell your leads?We only sell each lead once - EXCLUSIVELY to the first agent who completes checkout through PayPal.How do I know these won't be a waste of my time?First off, you are never forced to buy a lead. If after pre-viewing the lead and it looks like it could be a client you would like to work with, buy the lead. If the lead doesn't look like one you want for whatever reason, simply delete it! Your salesmanship and closing skills are ultimately what determine your profit.I'm still not convinced.
Tell me why your system is better.Our experience shows that the average # of leads it takes to get one sale through our system is anywhere from 10 to 20 leads. So an investment of $250 - $500 should be expected to earn a commission of $3000 - $6000 depending on pricing and commission rates.If I buy 15 leads ($375), what can I expect?It is definitely a numbers game. If you were going to spend $375 on a mailer piece or on the yellow pages you would be given no guarantees that you would even get 15 leads. At least in our sytem you know you are getting opportunities to sell. Here is what our typical Agent does with 15 leads:5 leads will be difficult to get a hold of. Of the ones you get a hold of some may not be very serious and you simply need to put them on a drip follow up campaign for a future sale.5 leads may be interested, but only want listings via email until they are ready to act - follow up is critical!5 appointments/showings will be set. Remember that internet customers are savvy shoppers and may be getting phone calls from multiple agents from other companies who want to work with them.
It is a good practice to call your internet leads 3x/day until you get a hold of them. Of the 5 appointments you set, you may sell one property.Result: 15 leads to sell at least one house. $375 to earn a $3000 - $6000 commission check is not a bad return on your investment! Actual results will vary based on your competitive advantage and salesmanship but don't leave anything to chance. We recommend trying at least 20 leads before you decide if this is right for you.Is there a way to ensure that I am the Agent who gets there first?On our side, we are committed to keeping things fair between interested Agents.
There have been reports of agents setting up their email accounts to notify them via text message or email on their smart phones when a new one arrives, so you will never miss an opportunity to be the first to buy a good lead and set an appointment or showing. This is something you must set up with your own cell phone provider if you wish.How do I Contact InboxRealEstateLeads.com?We provide excellent and timely email support at: [email protected]. Let's get going!Sounds good. If you haven't already, fill out the opt-in form and sit back and check your inbox frequently! Now go sell some houses.Copyright © 2010-2015.
All Rights Reserved.
Email has been declared dead so many times that it may well have been George R. Martin’s inspiration for the liturgy of the Drowned God on Game of Thrones: “What is dead may never die, but rises again harder and stronger.” It’s true in this case — email remains popular, having survived assassination attempts from RSS, Google Wave and Facebook. Why support teams use shared inboxesWhen your support volume is low or you only have one or two people answering customer questions, using a as your primary customer contact point does have some benefits:. Email is widespread. Essentially all of your customers have access to email, so you don’t need to sell them on the idea.
Email is simple. You don’t need to train your customers or your staff on using email, and you can set an inbox up in minutes. Email is free.
Anyone can sign up for a Gmail, Yahoo or account and contact you at no cost. Email is conversational.
It’s a medium built for back and forth communication without time pressures or technical barriers. A shared inbox allows for collaboration. You can have multiple people working with customers at once, through a single contact point.But despite what the Care Bears might say, sharing is not always caring, and running your support from a like Gmail can turn from practical to problematic very quickly.While a shared inbox might work for your support needs in the beginning, as your business grows, the shortcomings will become apparent. When shared inboxes failA new pizza shop opened recently near my home, and I’ve ordered from there a couple of times. The first time the store was not busy. A few staff members moved smoothly around the various stations, and the pizzas were turned out quickly. On my second visit, however, I experienced an almost literal example of “too many cooks spoil the broth.” The pizzas were turned out much slower, because all the extra staff were constantly bumping into each other, disrupting each other’s tasks and being forced to wait for access.A shared inbox can be very much like that, where a system that once functioned perfectly suddenly collapses under its own weight.Angela Bradburn, Senior Communications Coordinator at Chicago’s, has just gone through the transition from a shared inbox to using a dedicated help desk tool with her team.
In the clip below, she shares some of the reasons they decided to make the move. Angela describes a situation typical of the problems teams face trying to share an inbox for customer support. Confusion, inefficiency and frustration for the team that eventually impacts on the customers. The pitfalls of shared inboxes.
Loss of context. Email inboxes on their own don’t show who the customer is, and they aren’t able to use contextual information from prior interactions or internal data sources. Collisions between team members. When multiple people have access to the same email account at the same time, it’s too easy for people to reply at the same time or leave it to someone else (a confusion that can lead to delayed replies). Risk of miscommunication. Have you ever received an email reply that clearly wasn’t meant for you?
Email does not allow for clear separation of internal notes and external messages. Loss of knowledge. Email is where knowledge sharing goes to die. So much great information ends up lost inside email threads, which are difficult to find later on.
Inefficiency and lack of ownership. Once an email conversation involves more than two people, things quickly become confusing. Who is supposed to follow up?
Is the customer waiting for something? What happened last time?You can work around some of these limitations by layering on browser extensions and tools, but that leads to an increasingly complex system which can break at any moment with just one conflicting product update. Rather than playing Giant Jenga with your customer service tools, it’s better to use something that’s built for the job.Help desk software won’t automatically create a great experience for you, but it can provide the structure and systems that allow your team to provide better service more consistently. Help Scout: A step up from a shared inboxSwitching your customer service team to a new system isn’t a step to take lightly.
It takes some investment and it if not handled carefully it can be disruptive to your team and your customers.The good news is that the right tool lets you maintain all the genuine benefits of a shared inbox while addressing the limitations.Help Scout adds capability for your team without adding complexity for your customersWhile some help desk tools interrupt your conversations with, Help Scout is invisible to your customers. All they get sent is a helpful response to their question. Meanwhile, your team get all the benefits of Help Scout’s conversation handling, documentation and customer management tools. Be responsive on multiple support channelsIf you decide to offer customer service through chat or phone, Help Scout integrations allow you to funnel those conversations into one location. Your team can prioritize and work more efficiently with all your customer knowledge in one location.Help Scout gives you better customer contextWhen your customer service team pick up a customer conversation, they have immediate access to that customer’s full profile. What they’ve asked you before, their account history, quick links to other internal systems.With the full context readily available to them, your team can give a much more personalized and useful response without slowing their response times.Take and assign ownership of customer questionsConversations in Help Scout can be assigned directly to an individual, or handed to the right team, so that it is clear who is responsible for getting that customer an answer. The rest of the team can get on with their work, confident they aren’t missing anything.Private notes make it easy to share relevant details or to help resolve the issue at hand.
You’ll never have to worry about a customer going unanswered, or receiving replies from two people on the same issue.Save time and effort with Help Scout workflows and tagsYour customer service team are most valuable when they are spending time understanding your customer’s problem and helping them figure it out, and not when they are clicking around in a messy inbox sorting emails.Use Help Scout to. For example:.Automatically assign billing issues to the finance team.Identify urgent issues and raise their priority.Give your product team an easy way to review customer feedback on particular issues.Use your support conversations to create a better businesshelp you turn a stream of customer conversations into usable insights. Understand your customers better than ever by answering questions like:.When do my customers most need help, and how responsive are we during those times?.Which support channels do my customers want to use, and how is that changing over time?.How do my customers think about our new feature, and what language do they use to describe it?.Which types of question are we best at answering, and which are associated with lower customer satisfaction?
Shared inboxes don’t scaleWhat you need from a support tool grows and changes alongside your team, product and customer base. While a shared email inbox works well in the beginning, it isn’t built to provide customer support at scale. The right tool for the job has the capability to grow with you and helps you build those customer relationships, no matter how many conversations you’re having.Help Scout can help you deliver a better customer experience without your customers having to change a thing.
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